FAQ
FAQ
Questions, Answered.
How long does shipping take?
Orders over $39 ship free; orders under $39 ship for a flat $4.99. Processing takes 1-2 business days.
What's your return policy?
30 days from delivery for unused items in original packaging. Because brush heads and handles are a hygiene product, anything that's been used can't be returned once opened.
Is the handle waterproof?
Yes — every Comeback-To handle is IPX7-rated, so it's safe to use and rinse in the shower or at the sink. Avoid submerging it in a bath or pool.
How often should I replace the brush head?
Every 3 months, or sooner if bristles look frayed. Subscribe to brush heads and we'll send a fresh one automatically.
What does the warranty cover?
A 2-year limited warranty on the handle's motor and battery against manufacturing defects. It doesn't cover accidental damage or normal wear on brush heads.
Can I cancel my brush-head subscription?
Yes, anytime from your account — skip a delivery, change the frequency, or cancel with no fee.